Terms & Conditions
Company
This website, www.lv57diamonds.com, (the “Site”) is owned and operated by CNMWHOLESALE 77 LTD, a company registered in England and Wales under company number 15139976, with its registered office at Juniper Lane, London, E6 5UR and VAT registration number GB 451 9156 87.
You acknowledge that any use of the Website by you, including any transactions for which you use it, is subject to the Terms and Conditions below. This also includes our returns, delivery and payment terms (all terms combined form the “Terms and Conditions”). Please note that these Terms and Conditions also apply to any contracts you enter into with us via remote communication such as a telephone (for example, when you view items on the website and call us directly to place an order) .
Please read these Terms and Conditions carefully before using this website, as your use of the website will signify your agreement to be bound by them.
We reserve the right to change these terms at any time. Any such changes will apply to new orders as soon as they are posted on the site. It is your responsibility to read the Terms and Conditions each time you use the Website. Your continued use of the website means that you agree to the most recent version of our Terms and Conditions. Any purchases you make are based on the version of the Terms and Conditions in effect at the time of purchase.
Guarantees
At LV’57 Diamonds, we are committed to providing you with high-quality diamonds and jewellery at modern prices, always complemented by first-class service in our guarantees.
The LV’57 Diamonds certificate guarantee
Diamond and jewellery certificates list the properties (characteristics) of the diamond examined and serve to ensure quality. At LV’57 Diamonds, we guarantee that each of our diamonds or gemstones has a certificate issued by one of the five leading gemological laboratories in the world (GIA, AGS, HRD, IGI or EGL) or by the International Colored Gemstone Laboratory (ICL). You may find that our competitors issue their own certificates. At LV’57 Diamonds, we only sell diamonds and gemstones with certificates from strict and industry-recognized laboratories.
At LV’57 Diamonds, we guarantee that the website will always have complete information about every diamond available on the site. This includes the exact properties and origin of the certificate.
Money back guarantee with LV’57 Diamonds
If you are not satisfied with a diamond or diamond jewellery you purchased from LV’57Diamonds, you can return it within 30 days. For orders of €18,544 and above, you can return the order within 14 days. When paying for your product(s) using a currency other than EUR, applicable order values will be rounded to the nearest 500 to determine the return period.
Provided you return the product(s) undamaged in the original packaging and with all the appropriate certification within the prescribed return period, we guarantee a full refund of the purchase price without any further questions. This does not affect your rights under clause 4. If you want to take advantage of the money back guarantee, please contact our customer service and we will inform you about the next steps of the procedure.
The LV’57 Diamonds Lifetime Warranty Against Manufacturing Defects
Your LV’57 Diamonds jewellery comes with a lifetime warranty covering all manufacturing defects. See section 5. for more details.
The LV’57 Diamonds Free Size Fitting Guarantee
At “LV’57” we are happy to offer you a free size adjustment on your ring purchase, as long as it is claimed within 30 days of purchase. This warranty does not apply to custom rings. For details, see the provisions specified in sections 5.18 – 5.27.
1. Place the item(s) in the shopping cart.
2. You will find a summary of your order in the order overview.
3. When purchasing a ring, customers have the option to personalise their item before confirming their order, provided that personalization is possible for the selected item. Item customization will cost an additional fee. For custom items, customers will need to specify their engraving or alteration during the design process. For more information on special finishes and customizations, please see our service charges.
4. After completing your order, you will receive an order confirmation by email.
5. LV’57 Diamonds will then review your order and the prices of the stones and bands listed. You will be notified if, for any reason, the prices of stones and bands differ from those shown on the Site and your order is not available.
6. LV’57 Diamonds will ship the item(s) and send you a delivery confirmation by email. This completes the sales contract between ,, LV’57 ’’ and you.
1.1
When you order items (“Goods”) from us online, the final details of your order will be displayed on the “Order Summary” page. After verifying your details, you will be asked to place your order (“Order”). After you have placed your order, we will immediately send you a confirmation by email that your order has been received (“Order Confirmation”). Such e-mail does not constitute a binding acceptance of the order, unless expressly stated therein.
1.2
We do not provide direct access to your purchase details on the Site after you have placed your order. We therefore recommend that you save your order confirmation or order confirmation email or print it for your own records. If you require specific information about past purchases you have made, please contact us by phone or email at customercare@lv57diamonds.com
1.3
The presentation of the goods on the Site does not constitute a binding offer for the conclusion of a sales contract. By placing your order, you are making an offer to LV’57Diamonds to enter into a sales contract. The order confirmation you receive after placing your order does not constitute an acceptance of this offer. In the case of transport, a sales contract is concluded only when the ordered item(s) and the delivery confirmation have been sent to you.
2. PERSONAL INFORMATION & PAYMENTS AND AVAILABILITY
2.1
When we verify your order, we may verify your identity by an identity verification centre. It is very important that you provide us with all the correct information, otherwise these checks may return negative results leading to the rejection of your order. If necessary, we will check your data with fraud prevention and protection authorities.
Please contact us if you would like to know from whom we receive these background checks and to whom we send information about you. You have a right to this information. We do not charge you for these questions.
2.2
– Replacement availability and delivery.
Orders of goods are subject to availability. If we are unable to deliver the goods you have ordered, we will inform you as soon as possible. If possible, we will offer you a replacement of at least equivalent value. In this case, you have the option of either accepting the replacement or receiving a full refund of any amounts already paid for the undeliverable goods.
2.3
– Pricing errors.
The price of the goods is, in general, the price displayed on the Site at the time of the order. Although we try to ensure that all prices on the website are correct, errors may occur. We review prices as part of your order confirmation. If the correct price of your goods is below our stated price, we will charge the lower amount when we ship the goods. If the correct price of a product is higher than the price shown on the website, we will either contact you for further instructions before shipping the product(s) or reject your order and notify you of such rejection. Once we have contacted you and informed you that the price is higher than the price listed on the website, you can cancel your order free of charge. You will then receive a full refund. If an order is cancelled in this way, you agree that it releases us from any service obligation, except for a refund obligation. Please note that any offer made following a pricing error will only be valid for 48 hours and will need to be adjusted beyond this time limit.
2.4
Payment of the purchase price is due immediately upon completion of the order. There are various payment options available which are displayed at the beginning of the ordering process.
2.5
Ownership of all goods you purchase from the Site passes to you on delivery of the goods, provided we receive full payment for the goods.
2.6
The prices displayed on the website do not include shipping costs, except (Switzerland will not pay any shipping costs or import taxes). If you have to bear shipping costs, they will be specified before placing the order and after confirming the order.
2.7
LV’57Diamonds may cancel the contract or refuse to enter into a contract with you for certain goods at any time before sending the shipment confirmation for reasons of availability or other valid reasons. In this case, ,, LV’57 ’’ will immediately, but not more than 15 working days, refund the full purchase price to your account.
2.8
You agree to fully indemnify LV’57 Diamonds for all costs and expenses that ,, LV’57 ’’ incurs in obtaining payments from you in the event that a failed payment occurs for reasons for which you are responsible (including without limitation the cost of fees for failed payments) billed to us by our payment service partners).
3.1
Shipping costs and estimated terms of delivery of the goods are specified before the order is confirmed by the customer. We endeavour to deliver the goods within the terms specified in the dispatch confirmation. Delays may be unavoidable due to unforeseen factors, especially for custom goods. “LV’57’ Diamonds assumes no responsibility for delays caused by failure to meet delivery deadlines. Nothing in this contract is intended to limit liability for damages to life, limb or health that are the result of a negligent breach of duty by ,, LV’57 ’’ or an intentional breach of duty by a legal representative.
If buyers choose to pick up the ordered item(s) at another address, buyers can only pick up the order themselves in person, unless otherwise agreed in advance. Buyer’s identity verification will require proper proof of photo ID such as passports, driver’s licence, etc. If another person wants to pick up the purchased product, he must present a document or a power of attorney signed by the buyer stating that the name of the collector, as well as any form of identification of the collector, will have the right to pick up the product.
3.2
After receiving the goods, the risk of loss and damage to the product will be assumed by you. In general, the carrier of your order will be:
a) special delivery service DHL,UPS for EU
b) FedEx or UPS to any other country worldwide;
c) In some special circumstances, the delivery agent may be another representative appointed by LV’57 Diamonds, such as Malca-Amit for high value goods.
The shipping address is provided by you during the ordering process.|
a) Unless otherwise specified, we will ship your order to the address provided at the time of purchase. If you need a different shipping address, please let us know at least 3 days before the shipping date.
b) Goods are always deemed to have been delivered when our delivery service delivers them to the address you have provided. The delivery note must be signed by you or by a person previously named in the ordering process.
c) The goods are also deemed to have been delivered when you collect the goods at the address provided by our delivery service on the delivery slip.
3.3
You will receive a notification when your goods have been shipped (a “Dispatch Notice”). You must inform us as soon as possible and in any event no later than 72 hours after the Dispatch Notice if you have not received the goods within 48 hours of the first Dispatch Notice. To inform us that your goods have not been delivered, please contact us.
3.4
If a direct delivery is not possible due to lack of acceptance, you are obliged to collect the goods within 5 working days of receiving notification from our delivery service that the goods are ready for collection. After the expiration of the period of 5 working days, the goods are considered rejected. In such cases, you will be refunded the cost of the goods, less a delivery charge and less any costs charged by the relevant carrier for returning the goods to us. (If goods are made to order, we reserve the right to refund only costs for the item(s) itself, but not costs incurred as a result of customising the item(s).
3.5
To protect against theft, we recommend that you provide a delivery address that is not accessible to third parties.
3.6
A priority shipping service will cost an additional fee depending on the complexity of your design. Please see our service fees for more information.
4. PRODUCT WITHDRAWAL AUTHORITY
4.1
If you are purchasing goods as a consumer (rather than a business or organisation) then you will in most cases have a right of withdrawal under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A customer has the right to cancel at any time from the time they place their order online or by post and up to 15 days from the day they receive their goods. The customer has a further 14 days from the date on which he notifies the retailer of his cancellation to return the product(s) or goods undamaged. There are exceptions to online returns, which include customised goods. In particular, please note that the right of cancellation will not apply to personalised items such as engraved bands.
This right of withdrawal does not apply, i.e. you cannot withdraw or cancel the contract, in the following cases:
a) In cases where the delivered goods were not prefabricated and were manufactured or adapted by us according to your specific requirements (customization). This includes, for example, a piece of jewellery that we have created for you by setting a gemstone that you have purchased from us in a specific setting; also includes any pieces of jewellery with a diamond or gemstone over 4 carats, as such pieces generally need to be custom made for you;
4.2
Otherwise, the right to revoke orders is subject to the following provisions
4.3
Withdrawal Policy:
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party you have appointed who is not the supplier took possession of the goods (or the final goods, the last partial shipment or the last item(s) of the contracts involving a single order for several goods or the delivery of a single good in several partial shipments).
To exercise your right of withdrawal, you must explicitly notify us (at the email address customercare@lv57diamonds.com ) of your decision to withdraw from the contract by sending us a statement of your decision to do so (e.g. by email). You can use the attached withdrawal notice example for this purpose. However, this is not mandatory.
To comply with the withdrawal deadline, it is sufficient to send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
4.4
Consequences of Withdrawal:
If you choose to withdraw from this contract, we will promptly refund all payments we have received from you (excluding shipping costs and personalised jewellery), no later than 14 days from the date where we received the goods physically. The service costs, which were met by LV’57 Diamonds, including the priority service fee, the cleaning fee, will not be applied. The refund will be issued using the same payment method you provided for the original transaction, unless expressly agreed with you in no event will you be charged any fees for processing this refund.
You must send the goods back to us without delay, no later than 14 days after the day on which you notified us of withdrawal from the contract. The withdrawal period is met if you ship the goods before the end of the 14 day period. You will bear the direct costs of returning the goods.
If we bear the return costs in individual cases and after consultation with you, you must hand over the goods immediately or within 14 days at the latest to the logistics company appointed by us. The deadline is met if you send the goods before the 14-day period has expired.
We may withhold the refund until the items have been returned to us undamaged or until you have provided evidence that you have shipped back the goods, whichever occurs first.
You must pay for any loss in value of the goods only if this loss in value can be traced back to handling which is not necessary to verify the nature, properties and functionality of the goods.
You must not send back goods received to us in the outer packaging (shipping box) in which the goods were when delivered. However, the goods must be returned to us in the branded box and with all the necessary documents, all the goods must be sufficiently well protected to avoid damage. You may have to bear the cost of damages that can be traced back to the improper packaging of the returned goods.
4.5
Sample withdrawal form:
If you wish to withdraw from the contract, please complete and return this form by email.
To customercare@lv57diamonds.com:
I/we (*) hereby withdraw from the contract concluded by me/we (*) for the purchase of the following goods (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of consumer(s) (for paper notification only)
– Date
5. RETURNS, REPLACEMENT DELIVERIES AND INSPECTION
5.1
Warranty claims:
If the goods delivered are found to be faulty, damaged or different from what you ordered, LV’57 Diamonds will offer to replace or repair the goods or, if you prefer, refund the purchase price for the return of the faulty goods. Under the Consumer Rights Act 2015, a customer has a short-term right to reject goods that are of unsatisfactory quality, not fit for purpose or not as described for a full refund. The right is limited to 30 days from the date on which the customer took ownership of the goods. This warranty becomes effective in addition to your statutory warranty claims, which are not affected by it. If you would like to make a warranty claim, please contact us.
5.2
If defective goods are returned, regardless of the legal basis for the return, the respective goods must be returned in full. If the goods are in additional packaging in the outer packaging (shipping box) upon delivery, e.g. in special packaging for additional protection, gift packaging, a ring or diamond box, a jewellery box, this packaging is considered part of the delivered goods and must also be returned to us when returning the jewellery.
5.3
To apply the warranty, the goods must be returned in their entirety, i.e. with any special, additional packaging (except the original shipping box) and the certificate that may have been sent with the goods. In addition, proof of purchase must be presented by the buyer. If the certificate is not sent with the goods, we may charge €600 plus VAT for a replacement certificate. Monetary amounts in other currencies will be rounded to the nearest unit of 5. You have the right to prove that we have not suffered any damage or loss for the replacement certificate which is considerably less than the lump sum stated above.
5.4
In case of insufficient delivery, costs may be charged for special or additional packaging and other additional materials. The cost of returning the goods to us and insuring them in transit will be borne by you. The cost may vary depending on the country from which the goods are sent and their value.
5.5
If the goods show signs of deterioration we are allowed to claim compensation from you to account for the diminution in value. We reserve the right to offset this compensation against any refunds to you. In such an event, our refund to you may be reduced accordingly.
5.6
If off-site LV’57 Diamonds cargo inspections with security service providers such as Malca-Amit or Brinks are to be arranged, you will be required to pay a deposit in advance covering shipping and insurance costs. The amount of the deposit corresponds to the value of the transport and insurance costs.
5.7
As soon as an inspection of the item(s) is possible at the agreed location, you will be notified. After this notification, you have 3 business days to inspect the item(s). If you do not inspect the item(s) within 3 working days, LV’57 Diamonds reserves the right to return the item(s) and retain the deposit paid.
5.8
You must notify LV’57 Diamonds whether or not to proceed with the purchase within 2 business days of inspecting the item(s). If you do not respond within 2 working days ,, LV’57 ’’ reserves the right to return the goods and retain the advance paid. If a purchase contract is entered into for the inspected goods, the deposit will be counted towards the purchase price and the remainder of the purchase price will be due.
5.9
Warranty Claim Exceptions
All goods from LV’57 Diamonds carry a lifetime warranty against defects in workmanship and workmanship. This warranty does not apply to goods that are subject to wear and tear, misuse or property damage, regardless of cause. Items must not be damaged by mishandling or improper external impacts (e.g. knocks, knocks or pressure) and must not be changed, handled, repaired or maintained by a service provider other than ,, LV’57 ’’. Wear and tear caused by the intended use of the jewellery is not a manufacturing defect and is not covered by the warranty. If the purchased jewellery has been altered or altered in any way by you, another jeweller or any other third party, the lifetime warranty becomes void.
5.10
Items that are properly cared for should be reassessed every 5 years to check that the structure is still safe and does not show excessive signs of wear and tear. This re-evaluation is at the discretion of the customer. However, failure to properly inspect your item may void your lifetime warranty if we later determine that your items have been left to deteriorate or have been subject to excessive wear and tear.
5.11
All returns for which a warranty claim is requested are subject to verification and authentication by LV’57Diamonds. Items must be classified as defective due to a manufacturing defect by our manufacturing department. If the claims under this warranty are upheld, the decision on further action (exchange, repair or similar) depends on each case and will be discussed with you, but will remain at our sole discretion.
5.12
Ring resizing
All ring and jewellery sizes are approximate. However, we try to ensure that the sizes and measurements are correct. If you do not know your ring size, please select “Don’t Know” as your ring size during the ordering process and we will make the ring in a standard size (between 51 and 53mm).
5.13
As soon as you receive the ring and can determine the correct size, you can return it to us for a free resizing, as long as you send it within 30 days of receiving your jewellery. This does not apply to custom rings and eternity rings with complete sets.
5.14
Free ring resizing may be offered, except for certain specified models from 5.18 and up. Some rings can be resized, others must be produced from scratch.
5.15
Ring resizing can usually be completed within 5 to 10 business days, excluding shipping time. To prioritise a resizing service, customers will need to set a fee. To find out, please see our service charges.
5.16
On some sizes, an additional fee will be charged to restock the relevant item. This fee may cover the additional metal or accent diamonds required or any additional cost to complete the ring. A customer will be charged for:
a) Engagement rings such as single solitaires, single band halos, or single wedding rings that are resized over 4 sizes (up or down).
b) Engagement rings with accent stones (diamond band, vintage, trilogy, diamond band halos) that are resized over 3 sizes (up or down).
c) Half-set eternity rings that are resized over 2 sizes (up or down).
d) Fully set Eternity Rings cannot be resized and will need to be replaced. If the replacement ring features additional diamonds as a result of the resizing, the customer will be required to pay the additional cost.
5.17
Resize terms outside of the 30 days mentioned above depend on the item(s) selected and are as follows:
Engagement rings:
a) Complete Eternity Rings – Due to the design and setting of the diamonds, these rings cannot be resized and must be replaced within 30 days of purchase. Otherwise, no changes can be made. Please get in touch to discuss alternative options for your ring.
b) Eternity half rings with diamonds; – Due to the type of setting, all rings must first be examined to see if resizing is possible or if a ring needs to be re-created. The price will be confirmed after the evaluation. Please contact us for more details.
5.18
Wedding rings:
Single wedding rings can be resized for a fee payable after an appraisal (except for surfaced and specially engraved rings). Diamond or gemstone wedding bands should be inspected prior to resizing to ensure that the diamond settings allow for resizing. After the 30-day deadline mentioned above, a resizing of the wedding ring will be charged for a fee. For more details, please contact us or read the site terms and policy.
5.19
Rings and Collectibles:
Due to individual models, please contact us to find out if resizing is possible.
5.20
Custom rings:
Any resizing for custom rings is at our discretion. Due to the unique nature of a custom ring, resizing may not always be possible or may incur a charge if resizing proves to be complex. Upon receipt of your request, we will check if resizing is possible and discuss it with you. This also applies if the ring has to be made from scratch if it cannot be resized as desired. You will be informed in advance of any additional costs. It will then clarify if the size change needs to be made. Please note that our custom rings can be resized but cannot be returned. For more information, please contact us.
5.21
Professional assessment and reassessment:
Customers can request a professional appraisal of their jewellery at LV’57 Diamonds for an additional fee. If a repair is required, this fee will be added to the cost of the professional assessment or reassessment if this repair is not covered by your lifetime warranty claim. It can be issued and requested after two months of purchase. Customers can also send their item by contacting us for this service. Please see our service charges.
5.22
All goods remain the property of LV’57 Diamonds until paid for in full. If you receive ordered goods that you have not yet paid for and ,, LV’57 ’’ requires you to return these goods, you must do so immediately. LV’57 Diamonds will bear the shipping costs, but may charge you interest at the legal rate if you delay returning the goods. Interest will accrue daily from the day you receive the goods until the day the goods are paid for or returned to us.
5.23
In addition to the purchase price, we may also claim compensation for damages and/or expenses if the goods have been returned within less than 30 days of our request.
6. OUR RESPONSIBILITY
6.1
Claims for damages against LV’57 Diamonds are mainly excluded. Excluded from this are claims for damages resulting from injury to life, body, health or any breach of essential contractual obligations, as well as liability for other damages resulting from willful breach of duty or gross negligence by LV’57 Diamonds or their representatives. or agents. Essential contractual obligations are those that must be fulfilled to achieve the purpose of the contract.
6.2
In case of breach of any essential contractual obligations, LV’57 Diamonds shall be liable only for foreseeable damages, typical for this type of contract, if they were caused by simple negligence, unless the customer’s damage claims arise from injury to life, a body, or health.
6.3
The limitations of liability in sections 6.1 and 6.2 also apply to LV’57 Diamonds legal representatives and agents if claims are made directly against them.
6.4
The limitations of liability resulting from sections 6.1 and 6.2 do not apply if LV’57 Diamonds has intentionally concealed the defect or assumed a warranty for the quality of the item(s). The same shall apply if you and LV’57 Diamonds have reached an agreement regarding the quality of the item(s). The provisions of the Product Liability Act remain unaffected.
7. IMPORT TAXES
7.1
Items are shipped as follows:
a) If you order goods from the website for delivery outside the EU, the goods will be sent by Fedex,UPS,DHL.(import tax is charged).
b) If you order goods from the website for delivery to the EU and Switzerland, the goods will be sent by DHL,FedEx. (no import duties will apply to Switzerland).
c) If you order goods from the website for delivery outside the UK, these goods may be subject to import duties and taxes which will be charged when the delivery reaches the specified destination. You will be responsible for paying these import duties and taxes. Please note that we have no control over these fees and cannot predict their amount. Please contact your local customs office for more information before placing your order.
7.2
Please note that you must comply with all applicable laws and regulations in the country of origin of the goods you have ordered. We will not be liable for any violation by you of any such laws.
8. MAJOR FORCE
8.1
We shall not be held liable and shall not be liable for any failure to perform or any delay in the performance of our obligations specified in this Agreement which is caused by events beyond our control (“force majeure”).
8.2
The respective obligations to be fulfilled by both parties specified in this contract are to be suspended for the duration of the force majeure event. We will try to end the event or find a solution that allows us to fulfil our obligations specified in this contract.
8.3
If the force majeure event persists for more than two months, either party may terminate the affected sales contract. The performance of LV’57 Diamonds duties becoming impossible as a result of a force majeure event will not affect your rights.
9. INTELLECTUAL PROPERTY
9.1
WEBSAIT:
You acknowledge and agree that all copyrights, trademarks and all other proprietary rights in all materials and content made available for use on the Website remain with us at all times. You may use this material only if it is expressly approved by us or our licensors (if applicable). The content of the website (in particular videos, images, text, audio, audiovisual material and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, except for the purpose specified below.
9.2
You acknowledge and agree that the material and content on the Website are provided to you for your personal, non-commercial use and that you may download such material and content solely for the purpose of using the Website. You further acknowledge that any other use of the material and content on the Site is strictly prohibited and you agree not to copy, reproduce, transmit, publish, display, distribute, commercially reuse any such material or create derivative works.
9.3
You specifically acknowledge that “LV’57” (“Trademark”) is a registered trademark of CNMWHOLESALE77 LTD and that neither the Trademark nor any derivative or variation thereof may be used in any way without our express permission (including , but not limited to, use as a “hyperlink”). You agree that you are not permitted to use the Trademark in any manner that inconveniences LV’57 Diamonds customers or that may in any way discredit or damage the reputation of LV’57 Diamonds.
9.4
Nothing on this website shall be construed as granting any licence or right to use any inherent proprietary rights without the express written permission of LV’57 Diamonds.
9.5
Goods:
When you purchase custom goods from us, you acknowledge that all intellectual property rights in such goods remain the property of LV’57 Diamonds. If the foregoing is not permitted by applicable law, you grant us an exclusive, irrevocable, worldwide, perpetual, and unrestricted right to use the design of the Custom Goods, royalty-free. This includes, but is not limited to, the right to manufacture and commercially offer other items based on such custom goods. Unless we expressly state otherwise, we do not grant you any right to create copies or derivatives of these goods. You agree to refrain from doing so. LV’57 Diamonds reserves all rights to images related to custom products. In particular, LV’57 Diamonds has the right to use these images for advertising purposes on all available channels, either online or offline.
10. EXCLUSIVE OFFERS AND PROMOTIONS
10.1
If a product is purchased during a promotional period, it cannot be purchased in conjunction with other offers or discounts from third parties. Two offers cannot be used for the same product at the same time.
10.2
Promotions or sales never include custom items.
10.3
Discounts from different special offers cannot be combined.
10.4
Sample sales:
Sample sales offers (or “Promotions”) are subject to the following terms and conditions:
– Sample sale items cannot be exchanged or refunded.
– Customers cannot select a specific diamond or gemstone for their item.
– Sample items for sale cannot be purchased directly through the website.
– Ring resizing will only be available for certain engagement rings where possible. Additional cost for resizing will have to be paid by the customer.
– During a trial sale, customers will be able to choose from a range of diamond rings and jewellery. Items include both current and discontinued jewellery.
– Discounts will depend on the items selected. Prices are not negotiable.
– Selected items will not be revealed prior to sale.
11. VIRUSES, HANGING AND OTHER CRIMES
11.1
You must not misuse the site by knowingly introducing viruses, or other malicious or technologically harmful material. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack the site via a denial of service attack or a distributed denial of service attack.
11.2
We will report such violations to the appropriate law enforcement authorities and cooperate with those authorities. In the case of an appropriate court or official order, this includes disclosing your identity to the authorities.
11.3
We are not liable for any loss or damage caused by a distributed denial of service attack, a virus or any other technologically harmful material that may have infected your computer(s), computer programs, data or any other protected material by copyright. of your use of the Website or downloading of material published on the Website or a website linked to it.
12. RIGHTS AND OBLIGATIONS
12.1
The Agreement is binding on you and us and our respective legal successors and assigns.
You may not transfer, or otherwise dispose of a contract or any of your rights or obligations specified in that contract without our prior written consent.
12.2
We have the right to transfer, assign, encumber, convey or otherwise dispose of a contract or our rights and obligations specified in that contract at any time during the contract period.
12.3
If an item was purchased as a gift, the customer who purchased the item may, in certain cases, request the name of the person for whom the gift is intended to appear on the appraisal report.
13. THE ENTIRE AGREEMENT
13.1
These Terms and Conditions and all documents expressly referred to in them constitute the entire agreement between the parties and supersede all previous discussions, correspondence, negotiations or agreements between us with respect to the subject matter of the contract.
13.2
The parties acknowledge that, in entering into the contract, neither party shall rely on any guarantees or warranties (whether through the fault of anyone or by negligence) which are not contained in these Terms and Conditions or in the documents referred to in them or on Site or provided. by law.
13.3
Both parties agree that our sole liability in respect of the warranties and guarantees contained in these Terms and Conditions (whether innocent or negligent) is based on a breach of contract.
13.4
Liability for fraud is neither limited nor excluded by this section.
14. APPLICABLE LAW AND PLACE OF JURISDICTION
14.1
Contracts for the purchase of goods via the Website and all disputes or claims arising from or in connection with them or their contractual object or their formation (including non-contractual disputes or claims) are subject to the law of England and Wales. All disputes or claims arising from or in connection with such contracts or their conclusion (including non-contractual disputes or claims) are subject to jurisdiction of the courts of England and Wales.
14.2
To send us a complaint, please read and follow our complaints policy.