Frequently Asked Questions
WHERE DO YOUR DIAMONDS COME FROM?
At LV'57DIAMONDS we source diamonds from the most reliable diamond suppliers. These manufacturers usually buy their rough diamonds from the world's main diamond producing countries, which include places such a Canada and South Africa.We deal only with reliable suppliers that respect all international standards, every diamond that is sold is GIA, IGL certified and conflict-free
ARE YOUR DIAMONDS ETHICAL?
Using some of the finest materials on earth, we craft jewels that match the brilliance of your moment. This is a privilege, but also a great responsibility. As fine jewellers, we are committed to standards of responsible sourcing. This means acting with integrity all along our supply chain, and respecting those we supply from.
Our diamonds are sourced following international standards of responsible sourcing, and come under the Kimberley Process Certification Scheme (KPCS), which ensures they have not been used to fund armed conflict.
SELL NATURAL AND LAB-GROWN DIAMOND ?
Yes, we sell natural and lab-grown diamonds because I prefer that each customer have a wide range of diamonds. Our lab diamonds are separated from the natural ones to avoid any confusion. For each diamond sold, you will receive a certificate attesting clearly it is lab grown or is it a natural diamond.
DO YOU HAVE A DIAMOND GUIDE FOR MORE INFORMATION ?
To make your choice as easy as possible, we recommend that first-time buyers learn a little more about diamonds and the 4C before settling on a gem. Be sure to visit our helpful education section for information on how to choose a diamond correctly. You can also contact us by phone or email.
Jewellery Information
HOW LONG DOES IT TAKE TO CREATE JEWELLERY ?
From first confirmation of jewellery, it takes approximately 17 to 25 business days to be handcrafted, and some elaborate diamond set jewellery takes up to 9 weeks (this includes vintage, halo, trilogy, and diamond rings). If customers want to receive the jewellery earlier, in some cases we can speed up the work process. However, this depends on the quantity of jewellery we are working on and the nature of your jewellery design. Please note that there is an additional fee of €220 (approx. USD 239) included to accelerate classic solitaire designs and €320 (approx. USD 347) for diamond jewellery (such as halos, vintage designs or trilogies).
DO YOU OFFER SERVICES FOR PERSONALISED JEWELLERY?
Yes, we offer personalised services as well as your own ideas, we have the design. By sharing your ideas with us we can customise and create a completely unique piece of jewellery. Submit an inquiry explaining what you want and attaching any images if possible. A designer will then contact you to discuss your piece and provide you with a quote.
If you are happy with the given piece, we will send you a selection of computer generated designs. Once everything is approved, we will add the centre stones of your choice and send you the item to be made in the LV'57DIAMONDS workshop, and in the shortly we will let you know how long this will take, depending on the complexity of the design.
What you need to know is that LV'57DIAMONDS does not accept to copy jewellery models of other brands.
ARE LV'57DIAMONDS JEWELS ALLOYED WITH OTHER METALS?
When it comes to making precious jewellery , metals such as gold, platinum or palladium are rarely used in their purest form. To give them strength and enhance their colour, they must be alloyed with a range of metals.each piece of jewellery is alloyed according to the correct metal purity standard, our gold, platinum jewellery is independently tested and marked before being sold.
LV'57DIAMONDS is registered at the testing offices ensuring that all our jewels comply with the marking regulations of the European Union, before being sent to our customers each piece of jewellery is sent to the marking office to be checked and stamped with the respective sample which is indicated in the registration certificate.
All our jewellery is marked with the following hallmarks for each metal:
Gold (Rose, White and Yellow) – 750
Platinum - 950
WHAT IS THE DIFFERENCE BETWEEN PLATINUM AND WHITE GOLD?
In terms of colour, white gold and platinum are virtually identical and both are intensely luminous. So what makes them so different? The answer lies in their composition. Gold is naturally yellow in colour. To achieve that white gold sheen, gold must be alloyed with other metals such as silver, zinc or nickel and then coated with a rare metal called rhodium. Platinum, on the other hand, is naturally white and does not need to be coated with any metal. In terms of price, white gold is lighter than platinum and therefore more affordable.
Both rings are durable, with platinum being slightly stronger and less likely to bend. Over time, you may need to reinstall a white gold ring as the rhodium plating can wear away. A platinum ring will sometimes need to be polished to remove any surface imperfections (known as 'patina').
Ultimately, both white gold and platinum are excellent metals and there is no wrong choice in buying. To know which one to choose, it's best to understand what's more important to you: is it affordability, durability, or perhaps the amount of aftercare involved.
WHY DO WE ONLY WORK WITH 18K GOLD?
All our jewellery is available in 18k white, rose and yellow gold, 950,900 or 850 Pt platinum for wedding rings.We want to offer our customers the highest quality possible whilst ensuring our jewellery is durable enough to be cherished for years. 14k or 10k gold jewellery has a lower percentage of pure gold and therefore a weaker colour. On the other hand, 24k may be purer and more vibrant, but it's naturally malleable and therefore prone to bangs and banging. This is why we prefer our jewellery to be 18k gold, for the perfect measure of colour, quality and durability.
WHAT HAPPENS IF I ORDER THE WRONG RING SIZE?
Not to worry! Ring size can be tricky, especially if you are planning a surprise proposal. This is why your first resize is always free of charge if you return your ring within 30 days. Resizing takes approximately 15-20 working days from the day we receive your item.
Please note that certain designs, such as full-set diamond eternity rings, cannot be resized and will need to be exchanged or re-made.
HOW WILL MY PARCEL BE DELIVERED?
All items are sent via FedEx, UPS and DHL. All items have our shipper's address listed as "LV'57DIAMONDS" for security and insurance reasons. All orders are insured via shipping campaigns. High value orders are sent via a separate private shipping company for added security.
Your item will be carefully polished, packaged and placed in our signature LV'57DIAMONDS box.
Delivery & Collection
HOW LONG WILL DELIVERY TAKE?
The delivery time will depend on your location. If your location is within the European Union, it would not take more than 14 working days, if it is outside the Union, it would take 25 days.
HOW DO YOU TRACK MY ORDER?
Once your item is shipped, we will send you a tracking number and an online link to track your order's delivery status.
WHAT DOCUMENTS DO YOU SEND WITH MY ORDER?
Along with your jewellery you will receive your order receipt, insurance appraisal and diamond or gemstone certificate.
MY ORDER IS INSURED?
Yes, your item will be fully insured by LV'57DIAMONDS until you sign for it upon delivery.
SHIP TO AN ALTERNATE ADDRESS?
Yes, we can deliver to an alternative address if you prefer. Note that you will still need to sign for the item to be picked up. Items paid for online via PayPal will need to be sent to your billing address for security reasons.
IT IS POSSIBLE TO SHIP TO A PO. BOX?
For security reasons, we cannot ship to a P.O. Box, as a signature is required for delivery.
WILL I HAVE TO PAY DUTIES AND CUSTOMS DUTIES?
For UK, EU or Swiss customers: Your local VAT rate will be added to your order directly at checkout and you will not be charged any import tax. You can see our Taxes and Charges Calculator to find out approximately how much you will be charged based on your VAT rate. For overseas customers: You may be charged local taxes and duties, depending on your country of residence, for any item sent outside the EU. These are non-refundable. Please contact your local customs office for further information.
CAN I SPECIFY A DELIVERY DATE?
Yes you can specify a preferred delivery date, please contact us so we can set the delivery date for you and we will do our best to respond to your request. Please note that there is an additional charge to expedite your order, which covers express courier service between our diamond producers and our workshop, as well as a faster casting and marking service at the independent gem approval office.
Payment & Prices
WHY IS THERE A PRICE DIFFERENCE BETWEEN ALMOST IDENTICAL DIAMONDS?
You may have noticed that two identical diamonds can sometimes have quite a significant price difference. This may seem confusing, but this has nothing to do with the quality of the diamonds. To protect you a wide range of diamonds we procure from different suppliers who sell at different prices from each other.
If, however, you notice a large price difference between two diamonds that are roughly the same quality, it is best to check the certificates of both diamonds. Certain grading laboratories are more reliable and therefore the price of their diamonds is higher.
WHY DO PRICES INCREASE WITH LARGER RING SIZES?
Above size N, you may see a slight increase in the price of your ring. This cost covers the extra metal that is added and any additional accent diamonds set into the band.
Product Returns & Cancellations
HOW DOES YOUR 30-DAY REFUND GUARANTEE WORK?
Our 30-day money-back guarantee starts from the day you receive the item. You will then have 30 days, or 14 days for orders over €16,000 (approx. USD 17,359) to return it for an exchange or refund if you are not completely satisfied with your purchase. Please note that engraved and personalised jewellery are non-refundable.
HOW DO I RETURN AN ITEM FOR A REFUND OR RESIZE?
Please contact us directly if you would like to return the item for a refund or resizing and we will provide return instructions based on where you live. For some returns from outside the European Union we will arrange a collection via FedEx.
HOW LONG WILL MY REFUND TAKE?
Once we receive your item, it will first be evaluated and checked. If all is well and the item is undamaged, unused and with all original accessories your refund will usually be within 15 working days. In some cases, this may take up to 30 working days, depending on the payment method used.